Toronto, ON – April 12, 2016 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, is pleased to announce that it will exhibit at the 2016 ICMI Contact Center Expo & Conference, May 10-13, 2016 at the Long Beach Convention Center. Produced by UBM Americas, the conference is the highest-rated event for contact center professionals, helping them to discover best practices for their contact centers and new ways to stay ahead of rising customer expectations.
With customer experience on the rise (62% of companies view customer experience delivered by the contact center as a competitive differentiator) modern contact center leaders must find quick and intuitive ways to keep their customers satisfied. New technologies and the explosive growth of channels such as self-service, chat, and social media have put the customer in the driver’s seat, all while elevating the importance of the contact center. To better accommodate these multichannel experiences, call-backs have become a must-have.
“We look forward to networking with some of the industry’s brightest minds and getting attendees excited about how our call-back solutions can help reduce abandonment rates, lower costs and provide an overall better customer experience,” said Fonolo CEO, Shai Berger.
Conference attendees will have an opportunity to meet with Fonolo representatives by visiting booth #651 where they can learn more about the company’s cloud-based call-back solutions.
The Contact Center Expo & Conference will offer attendees exclusive programming dedicated to enriching their professional lives. This year’s event will feature exciting keynotes, breakout sessions, workshops, trainings, networking opportunities and more. In addition to these offerings, the robust expo hall will welcome leading industry innovators eager to share their newest products and services with attendees.
For live updates and insights from the show – follow @fonolo on Twitter.
As an event exhibitor at this industry favorite event, Fonolo is able to provide a discount on conference registration. By simply registering with promo code CHDEWQ68 attendees can enjoy a 25% discount off any conference package. Cannot be combined with other promotions or applied retroactively. For more information and to register, please visit: ICMI.com/CCExpo.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.