TORONTO, ON – Oct 18, 2016 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it will be attending the Greater Toronto Area Call Center Conference (GTACC) on November 3rd, 2016 at the Pearson Convention Centre in Brampton, Ontario.
As technology and innovation continue to change the role of the contact center, GTACC brings together influencers and professionals to answer common challenges in the industry with interactive workshops, engaging panel discussions, and informative best practices. At this year’s event, Bruce Croxon, Co-Founder of Lavalife, and a former “Dragon” on CBC’s Dragons’ Den, will headline as keynote speaker, sharing insights into what it takes to succeed in today’s demanding entrepreneurial environment.
“Canadian entrepreneurs often fly under the radar for their global contribution to the customer service industry. Events like GTACC are important as they bring together like-minded individuals who are eager to explore the new trends shaping customer service today,” said Shai Berger, CEO, Fonolo. “Five years ago, Fonolo began in a small boardroom on Richmond Street with the goal of improving the customer experience. Since then, the company’s call-back technology has transformed the industry as we know it today.”
Conference attendees will have an opportunity to meet with Fonolo in the exhibit hall and learn how the company’s cloud-based call-back solutions can help to lower abandon rates, smooth out volume spikes and improve the customer experience.
More information on this event can be found at gtacc.ca/Public_article.aspx?id=1490.
For live updates and insights from the conference – follow @fonolo on Twitter.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.
Founded in 2002 as a think tank, GTACC has evolved into a leading non-profit organization for call center related topics and best practices. The organization hosts regular events that bring together influencers and answers common challenges in the marketplace, keeping its membership on the leading edge of industry issues and initiatives. GTACC supports members coast to coast, recognizing the strength of the contact center industry across Canada. Sessions are typically held in the Greater Toronto Area including Brampton and Mississauga. To learn more about GTACC events please visit, gtacc.ca.