If you’ve ever tweeted about waiting on hold with a call center your frustrations have likely been cataloged on onholdwith.com. The site scans Twitter for complaints about being on hold with customer service and categorizes them in real-time by company and industry name.
Over the year, Fonolo tracked every complaint containing the phrase “on hold with” and published the “Top 25 Worst Hold Time Offenders of 2016,” revealing which companies had the highest number of complaints.
As The ConsumerMan for NBC News, Herb Weisbaum decided to investigate the list of hold time offenders.
Here’s what he uncovered: