Discover how Trax Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
Resource Type: Video
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.
Learn how 1st United Services Credit Union used a clever mix of Voice Call-Backs and Web Call-Backs to generate $10 million in new loans...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.