Fonolo is an Avaya DevConnect Technology Partner, enabling us to provide compliance tested call-back solutions that reliably interoperate with Avaya-based contact centers.
Technology partners like Fonolo are helping small to midsized Avaya customers lower costs and enhance the customer experience by making it easy for them to add call-back functionality.
– Eric Rossman, V.P. Developer Relations, Avaya
Additionally, Fonolo is a member of the Select Product Program (SPP). SPP applications are chosen by Avaya based on the important capabilities they bring to Avaya’s portfolio. The program enables both Avaya customers and channel partners to directly order Fonolo’s solutions from Avaya or its distributors.
Read the Application Note to find out how to configure Fonolo’s In-Call Rescue with Avaya Communication Manager.
Interested in learning more about how Fonolo’s cloud-based solutions can replace hold-time with a call-back in your Avaya-based contact center?