Normally I’m the first one to extol the technical virtues of using Fonolo – how we can add visual navigation, virtual queuing, pre-call questions, etc. without requiring any integration at the call center (this is the engineer in me).
But what our customers really want to know is … how can Fonolo save them money and provide a postive ROI? So here’s a great opportunity to find out – join us on Thurs Apr 28 at 2 PM EDT.
Here’s a brief summary of the event:
Does your call center suffer from aggravating phone menus, long hold times, transfers between agents, or repeating info unnecessarily? If so, then these flaws are leading to frustrated customers, increased handle times, unresolved calls, and potentially millions of dollars in added costs.
Until now, fixing these flaws has required costly and time-consuming upgrades to call center equipment. Fonolo offers you a new way forward.
Fonolo’s cloud-based approach works completely independently of your call center infrastructure, which means speedy setup and no deployment costs. By adding a visual interface to your call center, Fonolo can reduce misnavigation, add virtual queuing and collect pre-call information. The bottom line: You will watch your call center costs go down, and caller satisfaction go up.
Join us for our upcoming webinar were we will share our best practices on maximizing your call center’s dollar and how Fonolo provides positive ROI rapidly.