The customer is king, influencing the actions of even the largest corporations when it comes to customer service.
When Bank of America announced its plan to charge customers $5 / month to use their debit cards back in September 2011, the resulting backlash forced them to abandon the idea. When Netflix wanted to increase prices and split their service, their stock lost a quarter of its value in just one week.
Clearly, customers have a significant impact on business decisions that affect them. Take a closer look at this phenomenon with our latest customer service infographic.
Several trends are poised to make a significant impact on contact centers in 2020. This white paper explores key areas that are sure to shake up the industry.
- Preparing for the second text-revolution
- Making your contact center omnichannel ready
- Moving your call center to the cloud
- AI trends for the coming year
- Plus so much more