As we begin to wrap up 2012 we can’t help but think “What does 2013 hold for the call center and customer service industry?”
Let’s fast forward and start the conversation!
Subscribe to our YouTube channel and Join us LIVE on November 29th at 2:00 pm ET as we discuss the 2013 emerging trends that will dominate the call center. We’ve secured notable industry analysts, Dave Michels, Jon Arnold, and Dan Miller to be a part of this event.
Our industry experts will be prepared to cover the following hot topics:
- Web Call-Backs (formerly Visual IVR)
- Virtual Queuing
- Cloud-Based Call Centers
- The Role of Social Media
- The Impact of Mobile
Whether you want to hang out on the sidelines and watch the conversation unfold or dive-in with a list of questions – be ready, this will be a highly interactive session!
Subscribe now so you can be a part of the conversation and post your comments/questions to #cctrtrends.
The Panelist:
Dan Miller
Senior Analyst & Founder, Opus Research
Focus: mobile customer care, conversational commerce, voice biometrics
Web: OpusResearch.net
Twitter: @dnm54
Dave Michels
Telecommunications Enthusiast
Focus: telecom, VoIP
Web: http://www.talkingpointz.com/
Twitter: @DaveMichels
Jon Arnold
Independent Industry Analyst
Focus: UC, call center, SIP, VoIP
Web: JonArnold-analyst.blogspot.ca
Shai Berger
CEO and co-founder of Fonolo
Focus: cloud software, Web Call-Backs, virtual queuing
Twitter: @shaiberger
Trend Alert! Contact Center Industry Predictions for 2023
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.