With 2012 coming to a close it’s time to step back and take a look at your call center. A fresh outlook combined with a few simple solutions can make a tremendous impact on customer retention and employee efficiency.
Chances are, if you’re reading this blog, you’re in the industry and are seeking out effective ways to make a change. Your mandate involves finding solutions to these problems – solutions you may not have or know of.
Block your calendar on December 6th at 2pm ET as we discuss 3 Ways to Boost Your Call Center. You can be an active participant and ask questions or simply watch and listen, it’s up to you.
You’ll also hear from Allstream and how they were able to kill two birds with one solution. Kent will be prepared to discuss how his employees feel when they are more efficient and the perception of clients during field visits.
Director Service Activation and Assurance at MTS Allstream
“With Fonolo, our Field Technicians get an immediate productivity boost, because they no longer have to wait on hold during client visits.”
Allstream is a Canadian leader in IP communications with 2,500 employees, 600,000 customer connections and a nationwide fiber-optic network. Allstream deployed Fonolo’s mobile solution to boost employee productivity in the field. They enabled field technicians to reach the support center with just one click, eliminating hold time during client visits.
There’s so much at stake hinging on the success of your call center. You simply can’t afford not to attend!
Webinar on demand: 3 Ways to Reboot Your Call Center
Fonolo’s BEST webinar ever! With a steady stream of questions for Kent McInall, Director Service Activation Assurance at Allstream, he shared how Allstream is winning in the areas of brand perception, customer loyalty & employee productivity.
Here’s a quote from Kent …
“We have deployed this [Fonolo] to our field technicians. We are increasing the number of several field organizations within Allstream. We’ve deployed it [Fonolo] to our largest one [organization], there are several satellite field organizations that we deal with that we’re deploying it [Fonolo] to as well. We’ve got full support from the organization, people want to integrate with our services assurance team based on the ease of doing business with us and this is a critical tool we put in front of our peers within Allstream to say we are easy to do business with, here is how to reach us and here is how to interact with us.”
Curious to find out exactly how Allstream is winning in the areas of brand perception, customer loyalty and employee productivity? Watch the webinar – most of the questions were for Kent who wasted no time in providing in depth answers.