The 3 Best Customer Experience Infographics

The 3 Best Customer Experience InfographicsThanks to the Internet and social media, it’s never been easier for your customers to share their praise – and their complaints – about your organization. All of which can have a dramatic influence on your future prospects.

Here are 3 must-see infographics which illustrate why offering a superior customer experience matters more than ever. 

1. The State of Customer Service

Customers want a good customer experience! So much so that, according to Click Software, 60% of consumers will often pay more for it.

 

The State of Customer Service

2. Customer Experience Expectations

This telecom-centric infographic from Teletech underscores a point we’re keen to share: 72% of customers prefer to speak with a live person.

You can’t beat the voice channel when it matters most.

 

Customer Experience Expectations

 3. The Ultimate Customer Experience

Looking for a reason to improve your customer service? According to Monetate: 73% of customers would purchase more if they had a superior customer experience, while 89% would stop doing business with a company after a negative experience.

 

The Ultimate Customer Experience

 

If you like these, don’t forget to download our free report, Top 10 Customer Experience Trends for 2013.  Enjoy!

 


 

Free Whitepaper: Top 10 Customer Experience Trends for 2013

Top 10 Customer Experience Trends for 2013

These 10 key trends can help reshape your customer experience strategy for the coming year and beyond.

You will learn:

  • The Impact of Self Service
  • Multi-Channel Trends
  • Social Customer Experience
  • Voice of the Customer Programs
  • The Rise of Text Analytics
  • And 5 more important trends

DOWNLOAD THE FREE 8 PAGE REPORT!