Thanks to the Internet and social media, it’s never been easier for your customers to share their praise – and their complaints – about your organization. All of which can have a dramatic influence on your future prospects.
Here are 3 must-see infographics which illustrate why offering a superior customer experience matters more than ever.
1. The State of Customer Service
Customers want a good customer experience! So much so that, according to Click Software, 60% of consumers will often pay more for it.
2. Customer Experience Expectations
This telecom-centric infographic from Teletech underscores a point we’re keen to share: 72% of customers prefer to speak with a live person.
You can’t beat the voice channel when it matters most.
3. The Ultimate Customer Experience
Looking for a reason to improve your customer service? According to Monetate: 73% of customers would purchase more if they had a superior customer experience, while 89% would stop doing business with a company after a negative experience.
If you like these, don’t forget to download our free report, Top 10 Customer Experience Trends for 2013. Enjoy!
Free Whitepaper: Top 10 Customer Experience Trends for 2013
These 10 key trends can help reshape your customer experience strategy for the coming year and beyond.
You will learn:
- The Impact of Self Service
- Multi-Channel Trends
- Social Customer Experience
- Voice of the Customer Programs
- The Rise of Text Analytics
- And 5 more important trends