The 3 Best Customer Experience Infographics

Customer Experience

The 3 Best Customer Experience InfographicsThanks to the Internet and social media, it’s never been easier for your customers to share their praise – and their complaints – about your organization. All of which can have a dramatic influence on your future prospects.

Here are 3 must-see infographics which illustrate why offering a superior customer experience matters more than ever.

1. The State of Customer Service

Customers want a good customer experience! So much so that, according to Click Software, 60% of consumers will often pay more for it.

The State of Customer Service

2. Customer Experience Expectations

This telecom-centric infographic from Teletech underscores a point we’re keen to share: 72% of customers prefer to speak with a live person.

You can’t beat the voice channel when it matters most.

Customer Experience Expectations

 3. The Ultimate Customer Experience

Looking for a reason to improve your customer service? According to Monetate: 73% of customers would purchase more if they had a superior customer experience, while 89% would stop doing business with a company after a negative experience.

 

The Ultimate Customer Experience

 

Fonolo Resource cover image

Find Out All the Contact Center Trends in 2021

Find out what trends and changes the contact center faces in 2021

Download Now