Fonolo and Avaya – An Exciting Announcement

Call Center

Avaya DevConnectI’m very pleased to announce a huge step forward for Fonolo!

This week began a new partnership with Avaya, a leading software provider for the contact center industry. This partnership will make it easier than ever for Avaya-powered call centers to add call-back functionality.

First, Fonolo is now a Technology Partner in the Avaya DevConnect program. Our cloud-based virtual queuing product, In-Call Rescue, has passed Avaya’s rigorous technical certification at their Interoperability Test Lab. Call centers running Avaya Aura® Communication Manager and Avaya Aura® Session Manager can now  be confident that adding Fonolo will be quick, seamless and supported.

Second, In-Call Rescue is now a member of  Avaya’s very exclusive Select Product Program, which means that it can be purchased directly from Avaya or through Avaya’s extensive network of channel partners throughout the United States, Canada, the European Union and 17 other countries. More information on In-Call Rescue can be found through the DevConnect Marketplace.

Call-Back Solutions for Avaya Call Centers

In this 30 minute webinar, you will learn how Fonolo works with Avaya Aura equipment, the benefits of adding call-backs, and the differences between Fonolo and Avaya Callback Assist.

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