Fonolo and Avaya – An Exciting Announcement

Avaya DevConnectI’m very pleased to announce a huge step forward for Fonolo!

This week began a new partnership with Avaya, a leading software provider for the contact center industry. This partnership will make it easier than ever for Avaya-powered call centers to add call-back functionality.

First, Fonolo is now a Technology Partner in the Avaya DevConnect program. Our cloud-based virtual queuing product, In-Call Rescue, has passed Avaya’s rigorous technical certification at their Interoperability Test Lab. Call centers running Avaya Aura® Communication Manager and Avaya Aura® Session Manager can now  be confident that adding Fonolo will be quick, seamless and supported.

Second, In-Call Rescue is now a member of  Avaya’s very exclusive Select Product Program, which means that it can be purchased directly from Avaya or through Avaya’s extensive network of channel partners throughout the United States, Canada, the European Union and 17 other countries. More information on In-Call Rescue can be found through the DevConnect Marketplace.

I would like to invite everyone involved in the Avaya contact center ecosystem to a 30 minute webinar on May 29th at 2:00 PM ET. We will discuss how our product integrates with Avaya Aura equipment, the benefits of adding call-backs, and the differences between Fonolo and Avaya Callback Assist (as well as other virtual queuing offerings on the market).

Come see what all the excitement is about!


On-Demand Webinar: Fonolo Call-Back Solutions for Avaya Call Centers

We talk about:

  • Benefits of a call-back solution
  • Positioning Callback Assist relative to In-Call Rescue
  • Compatibility with Avaya platformsWatch Now
  • Advantages of the cloud-based approach
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

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Speaking:Avaya DevConnect

Shai Berger
CEO and Co-Founder, Fonolo
@shaiberger