Call-Back Solutions for the Call Center

Your customers will never wait on hold again, regardless of where the conversation begins.

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In-Call Rescue

Improve the call center experience by replacing hold-time with a call-back. When hold-times are too long, callers simply “press 1 to get a call-back from the next available agent”.

Benefits: Lower abandon rates, reduced spikes in call-volume, improved customer experience. Quick return on investment.

Cloud-Based: Hooks into existing call center infrastructure. Minimal impact to business processes.

SaaS Pricing: Minimal up-front cost. Flexible pricing model that scales with usage.

Download the datasheet for more information.

In-Call Rescue
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Mobile Rescue

Let customers easily connect to a live agent, directly from within your mobile app. With one tap on their smartphone they can request a call-back and avoid hold time.

Easy to Use: Give mobile customers a simple and intuitive way to request a call-back from a live agent.

Works with any App: Offer customers live assistance from within any mobile application on any platform.

Connects to Your IVR: Automatically navigate callers through the IVR. No need to install any additional hardware or software.

Download the datasheet for more information.

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Web Rescue

Enable customers to seamlessly transition from web to live assistance. Offer them a call-back and let them fast-track the IVR with just one click.

Connects Easily: With just a few lines of code, add a widget to your website that allows customers to request a call-back.

Works with Your IVR: Automatically navigate callers through the IVR based on their web context. No need to install additional hardware or software.

Empowers Agents: Pass customer information from web sessions to your agents and improve their efficiency.

Download the datasheet for more information.

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On-Premise Appliance

To comply with strict security requirements, Fonolo offers a turn-key appliance that keeps all voice traffic on-site, while still using the convenience and power of the Fonolo cloud.

The Fonolo appliance is a 1U rack-mount server, installed on-premise at the call center, that connects via SIP or PRI.

The appliance is remotely operated, managed, and monitored by Fonolo, as part of your call-back license.

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Customer Portal

Fonolo’s easy-to-use customer portal allows you to manage all aspects of your experience without involving the IT department.

Comprehensive Reporting Features: Monitor call-backs in real-time. View detailed historical data including CDRs, surveys, and more.

Powerful Call-Back Options: Configure queues with their own schedule, limits, agent whispers, and more.

Intelligent Call Routing: Change how calls are routed via SIP trunking, the PSTN, or the Fonolo Appliance.

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SMS Alerts

For callers on mobile devices, Fonolo offers optional SMS capabilities that improve the call-back experience for customers.

Interactive SMS functionality allows callers who are waiting in a “virtual queue” to stay informed about their progress, receive important notifications, and more.

SMS alerts can be added to any new or existing Fonolo deployment, without installing any hardware or software. Fonolo handles the SMS interactions from start to finish.

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