Mark your calendars folks! Credit Union Call Center Conference 2014, October 6-8, is just around the corner. If your credit union is looking to improve customer satisfaction, better manage your staff, or learn about new technologies, this show is the perfect event to attend.
Credit Union Call Center Conference aims to bring you new strategies and methods to help you make your call center the best it can be when it comes to serving your members. Besides a lineup of great speakers and presentations, they’re also bringing back the ever-popular Zappos tour at the new downtown location in Las Vegas.
See Fonolo on the Exhibition Floor!
Stop by the Fonolo booth and learn how our call-back solutions can help you lower abandon rates, smooth out volume spikes and improve the customer experience. Fonolo is also sponsoring the networking lunch on Monday, October 6th at 12:00 PM, so be sure to catch us there as well!
See you in Las Vegas!
Providing a superior customer experience is a top priority for us. With Fonolo, we have eliminated the need for our members to wait on hold, which respects their time and improves their overall experience. They lead busy, active lives, and we‘re committed to providing innovative services that they’ll value.
Jeannie Sugaoka, SVP of Support Services, Tech CU
It was remarkable how easy it was to get the Fonolo solution up and running. We are thrilled to be offering this improved experience to our members.
Mark Edelman, VP of Member Contact, 1st United Services Credit Union
Free Whitepaper: The Executive Guide to Improving 6 Call Center Metrics
Your call center operates in a stressful environment where good quality metrics lead to a higher standard of customer service.
Download our free guide to help you improve 6 key call center metrics for better performance and future success.
- Customer Satisfaction
- Service Level
- First Call Resolution
- Average Handle Time
- Plus so Much More!