The call center industry is a large and evolving space. With so many moving parts and new trends to understand, contact center professionals are always looking for leadership and guidance. Who are the people they can turn to and trust? Whose opinions and predictions are most valued in this industry? Fortunately we have the answer for you. Our yearly roundup of the top analysts in the industry keeps call center professionals like you informed on the best influencers to follow. These thought leaders are always quick to provide updates and analysis on the latest news and innovations in the contact center space.
Congratulations to the 16 who were selected!
Understanding trends in customer service has become a high priority for most, if not all, organizations. This whitepaper examines 10 trends that will dramatically affect the success of your support team.
- Keeping Up with the Next Generation
- Facebook is More Interactive than You think
- A Formal Welcome to Chatbot Support
- Personalization is Becoming Key
- Plus So Much More!