The Anatomy of a Successful Contact Center Manager [Infographic]

The Anatomy of a Successful Contact Center ManagerIf you’ve chosen a career as a contact center manager, it won’t take long to realize how demanding the job is. It takes someone with many special qualities to succeed in this line of work. We’ve spoken to our fair share of call center managers, and we’ve noticed that many of the shining stars share a variety of common attributes. That’s why we’ve developed this handy dandy anatomy chart to highlight the characteristics needed to successfully handle this role.

Like the saying goes, “Some people are born great, some achieve greatness, and some have greatness thrust upon them.” In the case of a great call center manager, many of them fall somewhere in the middle, and have honed their skills overtime. So, don’t feel disheartened if you’re lacking a particular quality; with experience and gained wisdom, you can reach your full managerial potential.


Here’s a look at the anatomy of a successful contact center manager:

[Whitepaper] Call Center Metrics: 4 Pitfalls You Need to Avoid

Call Center Metrics 4 Pitfalls You Need to AvoidThere are 4 call center metrics that are critical to track and get right. Download

our free whitepaper to learn the common mistakes made when measuring or interpreting these popular metrics.

What’s Inside:

  • Occupancy Rate
  • Average Handle Time
  • Service Levels
  • Abandonment Rate
  • Plus So Much More Info!