Messaging platforms are fast becoming the most desired method of communication among consumers and businesses thanks to rising comfort levels with virtual assistants and chatbots. In the last year alone, the amount of time spent on mobile messaging apps (Facebook Messenger, WhatsApp) grew by a whopping 394%, surpassing social networks (Facebook page, Twitter). However, as the chat-for-commerce space matures, the unwritten partnership between businesses and messaging platforms raises some serious questions.
In our Google Hangout on Thursday, July 20th at 2PM ET/11AM PT, we ask chat experts Tobias Goebel (Aspect), Max Ball (RingCentral), Dan Miller (OpusResearch), Thomas Howe (Ten Digit Communications), and our very own Shai Berger, about the impact messaging platforms will have on the future of communications in the call center. We’ll also discuss the newcomer, Apple, and if they will dominate the space.
Here’s a sneak peak at the slides!
How to Pick the Right Messaging Platform for Customer Service
Google Hangout: Can Apple Dominate the Chat-for-Commerce Space?
We talk about:
- How Other Messaging Platforms will Counter the Threat
- The Downsides of Giving Control to a Messaging Platform
- How Companies Can Make the Right Choice
- Plus So Much More!
Who should watch:
- VPs & Directors of Customer Service
- VPs & Directors of Contact Centers
- VPs & Directors of Web/Social Media
- VPs & Directors of Customer Experience
Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures.
Lead Analyst and Founder
Dan provides strategic analysis, tactical planning, and marketing assistance to network services, technology and infrastructure providers.
Director of Emerging Technologies
Tobias has over 14 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management / marketing.
Director – Product Marketing
Max has spent a time building of several high performing teams. He has 13 years of product management experience, 4 years of sales engineering experience, and over 10 years of training / professional services experience.
As a thought leader, innovator, and CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.