How to Lower Abandon Rates and Improve the CX with One Solution [Webinar]

[Webinar] How to Lower Abandon Rates and Improve the CX with One Solution Have you ever wondered why credit unions continue to rank the highest for customer satisfaction compared to other financial institutions? The reason for their continued success is simply because they work diligently on building a strong customer experience for their members. But when unpredictable events occur, even the best in the industry need a helping hand. Dealing with a spike in call volume or a shortage of agents can be detrimental to the call center experience. The result is typically a rise in hold time, an increase in abandonment, angry callers, and stressed out agents.

Fortunately, there’s an easy and affordable approach that call centers can take to protect themselves against these common scenarios.

An Easy Approach to Lowering Abandon Rates

In this one-hour webinar you’ll learn how Velocity Credit Union reduced abandon rates by 62% and seized the opportunity to not only improve member satisfaction, but to increase employee morale and decrease turnover. Join Fonolo and The National Credit Union Call Center Conference on Thursday, October 5th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

We’ll talk about:

  • Improving Member Satisfaction
  • Reducing Abandoned CallsRegister Now
  • Managing Spikes in Call Volume
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

 

Speakers:

Shai Berger

 

Shai BergerFonolo Logo
Co-Founder and CEO
Fonolo

 

 

 

Carol Cain

Velocity Logo

 

Carol Cain
Senior Vice President, Marketing
Velocity Credit Union

 

 

 

Sylvia Valenzuela

Velocity Logo

 

Sylvia Valenzuela
Contact Center Manager
Velocity Credit Union

 

 

 

Moderator:

Amy Vigil

 

Amy VigilNational Credit Union Call Center Conference
Executive Director
National CU Call Center Conference