Learn about innovations that matter in 2023 with insights from contact center experts.
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Smooth Out Call Spikes
Lower Abandon Rates
Connect Digital to Voice
Use Cases
Call-Backs for Retail
Call-Backs for Healthcare
The Monday Problem
Products
Voice Call-Backs
Smooth out call spikes, lower abandon rates, and improve the customer experience.
Visual IVR
Offer customized call-backs to customers on web, and mobile.
Programmable Call-Backs
Offer call-backs at any stage in your customer’s journey.
Conversation Scheduling
Let your customers decide when to receive a call-back from you.
Customers
Industries We Serve
Finance
Insurance
Utilities
Retail
SAAS & Tech
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Services
Healthcare
BPO
Government
Travel
Featured Customers
Credit Union of Colorado
40% reduction in abandonment rate
The General
Significantly reduced abandonment rate
Reliance Home Comfort
Significantly boosted CSat while reducing abandon rates
Nutrisystem
Boosted customer satisfaction scores
Resources
Resources
Blog
Datasheets
White Papers
Success Stories
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Tip Sheets
Webinars
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Featured Resource
The State of the Contact Center 2023
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Resellers
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Colin_Shaw
November 5, 2012
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