Discover the 2023 Trends Driving Change in Contact Centers
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Smooth Out Call Spikes
Lower Abandon Rates
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Call-Backs for Retail
Call-Backs for Healthcare
The Monday Problem
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Voice Call-Backs
Smooth out call spikes, lower abandon rates, and improve the customer experience.
Visual IVR
Offer customized call-backs to customers on web, and mobile.
Programmable Call-Backs
Offer call-backs at any stage in your customer’s journey.
Conversation Scheduling
Let your customers decide when to receive a call-back from you.
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Insurance
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SAAS & Tech
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Services
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Featured Customers
Credit Union of Colorado
40% reduction in abandonment rate
The General
Significantly reduced abandonment rate
Reliance Home Comfort
Significantly boosted CSat while reducing abandon rates
Nutrisystem
Boosted customer satisfaction scores
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Featured Resource
Contact Center Trends 2023
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eliminate hold time
October 16, 2012
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