Fonolo Suite of Products
Fonolo Deploys Quickly on All Platforms
“I would recommend Fonolo to anybody that’s looking to implement a call-back solution, very effective, very succinct, and very easy to get up and running.”
Robin Gomez | Director of Customer Care Innovation, Radial Bpost
Our Suite of Products
Voice Call-Backs
- When an unexpected call spike hits, our call-back technology helps protect your KPIs and the quality of your customer experience.
- Calls are shorter when customers aren’t complaining about hold time.
- You can lower telco costs with the use of call-backs.
Web Call-Backs
- Web Call-Backs are the missing link between your voice and digital channels.
- Escalate your online customers to a call center agent — fast.
- Power your website and mobile app with click-to-call-back capabilities.
Scheduled Call-Backs
- Scheduled Call-Backs keep your call queues manageable.
- Your callers can select a future time to receive a call-back. Easy for them. Easy for you.
- Replacing hold-time with a call-back reduces customer frustration and increases customer happiness.
Fonolo Automate
- Fonolo Automate is a proactive outbound engagement tool that helps automate conversations between you and your customer.
- Automate conversational and business logic at scale, powered by Fonolo’s serverless architecture, with no code required.
- Securely connect your business data, custom API endpoints, and hundreds of third-party applications together in an intuitive, powerful and conversational workflow.
Fonolo Features
Fonolo API
Offer call-backs anywhere: website, mobile app, software and more.
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SMS Notify
Send customers SMS notifications at any point in the call-back process.
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Smart Routing
Offer call-backs on any channel that suits your network needs.
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Fonolo Portal
Work smarter with meaningful, real-time insights from the Fonolo Portal.
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