TORONTO, ON – September 13, 2016 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today the appointment of industry veteran Jack Santeramo as its new Vice President of Sales, and the promotion of Chris McLean to Vice President of Strategic Accounts. In addition, the company welcomes four more talented sales and business development hires.
“We are thrilled to welcome Jack to the Fonolo team,” said Shai Berger, CEO, Fonolo. “Our company has experienced rapid growth due to the demand of our industry-leading call-back solutions. Jack brings the necessary sales expertise in technology and SaaS to help us sustain and accelerate the growth in revenue and customer acquisition.”
“I am very excited to join Fonolo as a leader and mentor. Right now the industry is at an inflection point, as more and more companies are looking to cloud-based solutions to augment both legacy and next generation technologies,” said Jack Santeramo, VP of Sales, Fonolo. “Fonolo has not only built an exceptional reputation for its quality call-back solutions, but is supported by a highly successful and experienced management team and world-class advisory board. I look forward to helping them achieve new levels of competitive advantage by collaborating and selling more effectively.”
Santeramo is a technology industry veteran with more than two decades of sales management experience. Prior to joining Fonolo, he served as the Vice President of National Sales for Teliphone Navigata-Westel, one of the largest independent telecommunications carriers, where he helped global account teams achieve significant growth in revenue while managing over 200 high-profile customer relationships. Previously, Santeramo was the Senior Director of Business Development & Strategy at Comwave Networks and Senior Global Account Director for Rogers Business Communications Inc.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.