TORONTO, ON – March 25, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be attending Customer Contact 2015, East, a Frost & Sullivan Executive MindXchange, from April 12-15, 2015 at the Sawgrass Marriott Golf Resort and Spa in Ponte Vedra Beach, Florida.
This event is the source of strategic conversations, insights, and ideas for driving customer strategy, where companies can hone in on customer contact leadership skills. Attendees will leave the event with new concepts and best practices for driving customer strategy.
“We’re excited to not only be a part of this event, but to also be speaking about best practices for delivering a multi-channel customer experience,” said Fonolo CEO, Shai Berger. “We look forward to demonstrating our thought leadership in the customer service space and networking with some of the industry’s brightest minds.”
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.