TORONTO, ON – December 20, 2016 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, today announced that it has saved customers more than 35 years (18 million minutes) of hold time in 2016. The company continues to grow by helping organizations improve the call center experience across many different verticals including, retail, financial, and healthcare.
“Now more than ever, callers on hold expect the option of a call-back,” said Jack Santeramo, VP of Sales, Fonolo. “As the contact center market continues to mature, there is greater demand for Fonolo’s solutions.”
Fonolo’s wholesale channel also continues to experience substantial growth, with the addition of key BPO customers and channel partners. “Our partners know that they are offering a more comprehensive call center package by bundling Fonolo’s cloud call-back solution,” said Santeramo, “It’s a win-win for them and for their customers.”
This year, Fonolo expanded its intellectual property by adding four new patents to its portfolio, for a total of 13 key patents in call-back technology. In addition, the company now offers enhanced security to call centers that require an encrypted, virtual point-to-point connection for call-back services.
Most recently, Fonolo relaunched onholdwith.com, a website that scans Twitter and catalogs complaints from customers on hold, in an ongoing effort to increase awareness of long hold time and the detrimental effect it has on businesses.
“This has been an amazing year for Fonolo, with success and progress on every front,” said CEO Shai Berger. “As the first company to offer cloud-based call-backs, we continue to carry the most innovative solution on the market and stay ahead of the competition. We look forward to helping even more businesses in 2017.”
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.