Toronto, ON — January 18, 2017 — Fonolo, the pioneer in cloud-based call-back solutions for the contact center, today announced its annual list of top analysts covering customer experience strategy and technology. A recent study by Dimension Data shows that 82% of companies recognize the customer experience as a competitive differentiator, and 77.5% recognize it as the most important strategic performance measure. That’s why each year Fonolo sets out to determine the top thought leaders in the industry, so companies can learn from the best.
After careful consideration, Fonolo has selected 15 analysts who continue to inspire and influence development in this space. Congratulations to those who were selected!
The “Top Customer Experience Analysts for 2017”, in alphabetical order.
1. Bruce Temkin
2. Ed Thompson
3. Elizabeth Herrell
4. Esteban Kolsky
5. Harley Manning
6. Jim Davies
7. Kate Leggett
8. Megan Burns
9. Natalie Petouhoff
10. Omer Minkara
11. Paul Hagen
12. Peter Ryan
13. Richard Snow
14. Sheryl Kingstone
15. Sumair Dutta
“We’re pleased to announce this year’s list of customer experience thought leaders,” said Shai Berger, CEO, Fonolo. “These analysts provide an invaluable service to the industry by watching trends, assessing new technologies, and cutting through the noise of vendor pitches.”
To view a short profile of each analyst, please visit fonolo.com.
###
About Fonolo
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.