TORONTO, ON – October 9, 2018 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will exhibit at the Re-Imagine Customer Care Conference, October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. Produced by SOCAP International, a collaborative community of leading customer care experts from diverse industries, the Re-Imagine Customer Care Conference will bring together renowned brands and solution providers to engage in meaningful conversations on the role of customer care and how it can adapt to meet the growing needs of future consumers.
The conference will host more than 500 attendees, feature over 35 speakers, and offer multiple breakout sessions on a range of relevant subjects including customer care design, gamification, automation, and culture-building. Fonolo‘s CEO Shai Berger said:
This conference allows us the opportunity to connect with forward-thinking industry leaders who are also deeply invested and interested in the future of customer service and customer care. We’re excited to showcase how our modern call-back solutions can improve the customer experience, and share our client success stories with other attendees.
Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #207. More information about this event can be found here. For live updates and insights from the show, follow @fonolo on Twitter, as well as the event’s hashtag: #ReimagineCC.
Fonolo, the industry leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.
Founded in 1973, SOCAP International represents a dynamic, collaborative community of best-in-class customer care experts across all industries. These vice presidents, directors, managers and specialists, along with hundreds of solution providers, come from some of the world’s most recognized Fortune 1000 as well as emerging and leading start-up companies. SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business. To learn more, visit socap.org.
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