Toronto – January 20, 2020 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at Avaya ENGAGE®, hosted by Avaya and the International Avaya Users Group (IAUG). It’s the largest gathering of Avaya users and experts under one roof.
From February 2-5, 2020, thousands of customers, partners, and industry analysts will unite in Phoenix, Arizona, for multi-day conference, and participate in workshops and speaking events, with the focus squarely on the future of the contact center, and how to achieve maximum value and savings from Avaya solutions.
“We’re proud to announce that Fonolo, a Technology Partner in the Avaya DevConnect program, will be a part of this extraordinary event, one which is sure to nurture stronger relationships in the space,” says Shai Berger, CEO, Fonolo. “We’re looking forward to encountering new technologies and sharing how Fonolo’s cloud-based call-back solutions can help smooth out call spikes, reduce abandon rates, and eliminate hold-time.”
Fonolo conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting Booth #702. More information on this event can be found here.
Fonolo, the industry leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.
For inquiries, please contact:
Samantha Mehra, Director of Marketing