Fonolo Appears at the 2016 ICMI Contact Center Conference

October 4, 2016

TORONTO, ON – Oct 4, 2016 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the Contact Center Demo & Conference, October 25-27, 2016 at the InterContinental in Dallas, Texas. Produced by ICMI, a trusted advisor in the contact center industry, the Contact Center Demo & Conference equips leaders with the knowledge, tools, and resources that drive results for an organization’s bottom line.

In this ever-changing era, the modern contact center must find new ways to manage intensifying pressures placed upon the industry. By attending ICMI’s Contact Center Demo & Conference executives will learn how to achieve and exceed the expectations set for today’s contact center.

“Consumers are pushing for tremendous change from contact centers, and leaders in the industry are on the hunt for the latest innovations and best practices. This conference gives us the opportunity to demonstrate in-person how our call-back solutions can help lower abandon rates, smooth out volume spikes and improve the customer experience,” said Fonolo CEO, Shai Berger.

Conference attendees will have an opportunity to meet with Fonolo by visiting booth #807 where they can learn more about the company’s cloud-based call-back solutions.

The Demo Hall is specially designed for easy exploration of the latest trends in technology and service solutions. Attendees love the atmosphere and the opportunity to engage in real conversations around exhibitor offerings. More information on this event can be found at

For live updates and insights from the show – follow @fonolo on Twitter.


About Fonolo

Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.

To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit


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