TORONTO, ON – March 22, 2016 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the 2017 PACE Convention & Expo, April 2nd-5th at the Grand Hyatt in Tampa, Florida.
For contact centers to be truly customer-centric, they must adapt to constantly changing communication channels. During this three-day event, PACE brings together like-minded individuals who are dedicated to supporting the omni-channel contact center strategy. Through educational workshops and engaging panel discussions, attendees will meet and communicate with industry leaders to uncover new customer engagement solutions.
“We look forward to being a part of this exciting event and demonstrating how our call-back solutions help deliver better cross-channel experiences, reduce abandon rates, and lower costs for contact centers of all sizes,” said Shai Berger, CEO, Fonolo.
Convention attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #211 and discover how to lower abandon rates, smooth out volume spikes, and improve the customer experience on all channels. More information on this event can be found at http://www.paceassociation.org/17convention.
For live updates and insights from the conference – follow @fonolo on Twitter.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use an omni-channel approach to engaging their customers. These channels not only include primary contact centers, but digital channels like mobile, social media and the web. A core mission of PACE is dedicated to proactively balancing industry best practices with current regulatory standards around using these channels when contacting customers. Our membership is made up of Fortune 500 companies, contact centers and technology suppliers that enable companies to contact their customers based on their preferred method.