Fonolo to Explain the ROI of Call-Backs at 18th Call Center Week

June 7, 2017

TORONTO, ON – June 7, 2017 –  Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the 18th Annual Call Center Week (CCW), June 26-30th, 2017 at The Mirage in Las Vegas, Nevada. The CCW Conference and Expo will empower leaders to test, learn and try the next big thing in customer experience optimization.

CCW is known as the #1 event for the customer service industry, with over 2000 attendees and 150 expert speakers. The event will feature inspirational stories and action strategies for creating a winning culture, developing a customer-centric company, and modernizing agent training. Attendees will discover the latest and greatest in contact center innovations, from over 200 sponsors and exhibitors, in order to position themselves for success.

“The goal for this year’s event is to strengthen the foundation of the contact center for future transformation,” said Shai Berger, CEO, Fonolo. “This theme is very important to us, and we look forward to helping professionals understand how our cloud-based call-back technology fits into the contact center’s framework by improving the customer experience and lowering costs.”

Conference attendees can learn more about Fonolo’s cloud-based call-back solutions (while having a lot of fun!) by visiting booth #706. More information about this event can be found at

For live updates and insights from the show, follow @fonolo on Twitter.


About Fonolo

Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.

Visit to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.

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