Fonolo Reveals Secret to a Successful Customer Service Culture

May 24, 2017

Toronto, ON — May 24, 2017 — Fonolo, the leader in cloud-based call-back solutions for the contact center, will reveal and explore the 3 Secrets Behind a Successful Customer Service Culture, in its next Google Hangout. The unscripted conversation will take place on Thursday, June 1st, 2017 at 2:00 PM ET / 11:00 AM PT and will broadcast on YouTube.

According to Econsultancy, customer-centric companies are 60% more profitable, which makes incorporating this type of strategy integral for every contact center. Fonolo’s live discussion will tackle the common challenges organizations face to be truly customer-centric, such as: hiring and training for culture, creating a cohesive narrative, and implementing the necessary technologies for success.

“Organizations often lose sight of their cultural narrative, and begin to take customer loyalty for granted,” said Shai Berger, CEO, Fonolo. “Any company that desires long-term results must put the customer at the core of their culture.”

Shai Berger, will be joined by the following customer service experts in leading the discussion:

  • Nancy Porte, VP Global Customer Experience, Verint – @nporte
  • Adam Toporek, Customer Service Expert, CTS Service Solutions – @adamtoporek
  • Kate Nasser, Customer Service Consultant, The People Skills Coach™ – @KateNasser
  • Jeff Doran, Founder & President, CCEOC – @ccemploy


Daniela Puzzo, Director of Marketing at Fonolo, will moderate the discussion and take questions during the live conversation streaming on YouTube. Twitter users can also direct questions to @Fonolo using the hashtag #CustServ.

“I’m really looking forward to speaking alongside our expert panel to better educate call centers about customer-oriented cultures,” said Berger.

To join us for this exciting live conversation, visit: 3 Secrets Behind a Successful Customer Service Culture

About Fonolo

Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.

Visit to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.

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