Fonolo to Showcase Call-Backs at ICMI Contact Center Conference

May 1, 2018

TORONTO, ON – May 1, 2018Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

The ICMI Contact Center Expo & Conference is one of the most trusted events in the industry. Call center professionals know they can rely on the show to deliver a comprehensive, intuitive program. This year’s event is set to bring meaningful content, expert speakers, and a solution-packed expo hall.

“This conference gives us the opportunity to show how our call-back solutions make it possible to resolve recurring problems such as caller abandonment, volume spikes, and cost-per-call,” said Shai Berger, Fonolo CEO. “The results we’ve seen over the past year have truly been transformative. We look forward to networking with contact center professionals and sharing our client success stories with them.”

Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #627.

More information about this event can be found at For live updates and insights from the show, follow @fonolo on Twitter.


About Fonolo

Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.

Visit to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM.


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