TORONTO, ON – June 18, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, is proud to announce it received the Best Technology Solution Provider Award at the 2015 Call Center Week Excellence Awards on June 16, 2015. Fonolo was selected above two other finalists in the category.
The 2015 Call Center Week Excellence Awards honor, recognize and promote the most innovative contact center solutions over the past year. The awards are dedicated to honoring superior thinking, creativity and execution across the full spectrum of contact center functions. More than 2,000 professionals attend Call Center Week, which received nearly 200 applications for the awards.
“We are honored that Fonolo has been selected as the recipient of this award, recognized by IQPC’s panel of experts and thought leaders,” said Shai Berger, CEO, Fonolo. “Our mission at Fonolo is to make it easy for call centers to add features like call-backs, virtual queuing and visual IVR with minimal effort by utilizing cloud-based technology.”
With the enormous growth in technology, businesses are focusing on improving efficiencies and cultivating the customer experience. As a pioneer in cloud-based call-back solutions, Fonolo helps call centers improve their customer satisfaction levels and net promoter scores, in a truly cost-effective manner.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.
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