Toronto, ON – August, 15, 2017 — Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centers, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact center apps.
“Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from Fonolo. We recognize them as a true innovator and are looking forward to building something great together,” explained Robert Sur, Head of Platform at Talkdesk.
Fonolo’s cloud-based call-backs are now available to all Talkdesk customers and, starting soon, Talkdesk admins can integrate Fonolo’s capabilities into their contact center stack with just a single click. By using Fonolo’s feature rich call-back technology, contact centers can smooth out spikes in call-volume, lower abandonment rates, and reduce cost-per-call. As a result, call centers improve both overall performance and the customer experience.
“As one of the world’s leading contact center solution providers, we’re thrilled to be part of the Talkdesk ecosystem, and can’t wait to see more enterprises benefit from Fonolo call-backs,” said Shai Berger, CEO of Fonolo.
Fonolo is committed to improving customer satisfaction levels for call centers of all sizes, and has recently been featured on Worldwide Business with kathy ireland® to discuss its success with Nutrisystem.
“Our customers really appreciate the fact that we will virtually hold their place in line and call them back as soon as it’s their time to speak with an agent. We’ve even heard the customers praising the solution to our agents,” said Michael Volensky, Director of Operational Excellence & Support for Nutrisystem.
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Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.
Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.
In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit talkdesk.com/appconnect.