Learn How Velocity Credit Union Reduced Abandon Rate by 62%

October 3, 2017

Toronto, ON – October 3, 2017 –  Fonolo, the leader in cloud-based call-back solutions for the contact center, is pleased to announce a joint webinar with the National Credit Union Call Center Conference on Thursday, October 5th, 2017 at 2:00 PM ET / 11:00 AM PT. The webinar, “How to Lower Abandon Rates and Improve the CX with One Solution,” will feature a success story by Velocity Credit Union and will explain how the organization reduced call abandonment rates by 62% after deploying Fonolo call-backs.

In the one-hour webinar, attendees will hear from the following speakers:

  • Shai Berger, CEO, Fonolo
  • Carol Cain, Senior Vice President, Marketing, Velocity Credit Union
  • Sylvia Valenzuela, Contact Center Manager, Velocity Credit Union
  • Amy Vigil, Executive Director, National CU Call Center Conference

“As we gear up for the National Credit Union Call Center Conference this month, we’re excited to co-host this webinar and discuss how credit unions can benefit from call-backs,” explained Shai Berger, CEO, Fonolo. “Credit unions are distinct in that they are always trying to create a better member experience, and Fonolo is thrilled to provide a solution that contributes to those improvements.”

“How often do you learn about a new product at a conference one month, come back, propose it, go through vendor management, get approval and have it up and running three months later? That never happens!” revealed Carol Cain, SVP of Marketing, Velocity Credit Union.

“Fonolo has always been a fantastic sponsor for the National Credit Union Call Center Conference,” said Amy Vigil, Executive Director, National CU Call Center Conference. “This webinar will reveal the importance of uniting credit unions with the right solution providers, and how our conference helps to make those connections a reality.”

The speakers will answer audience questions and discuss the following topics:

In addition, credit unions who want to learn more about call-backs can meet the Fonolo team in-person at the National Credit Union Call Center Conference on October 16-18th at Harrah’s in Las Vegas.


About Fonolo

Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers that aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.

Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower call center costs.

About the National Credit Union Call Center Conference

Every year, for the last 20 years, the National Credit Union Call Center Conference has helped credit unions across the United States and Canada come together at this one-of-a-kind, credit union-specific conference. The conference is designed to focus on the credit union call center as the critical interface for member customer service. Delegates and sponsors speak the ‘credit union language,’ share the latest technology, and connect credit unions – regardless of asset size – with the tools necessary to deliver service and meet their member’s needs.

About Velocity Credit Union

Velocity Credit Union is one of the largest Austin area credit unions with branches located in Austin and Round Rock. Chartered in 1947, the credit union has a broad and diverse community. The credit union employs 195 people in the area, has assets of approximately $770 million and serves more than 75,000 members. To learn more about Velocity Credit Union’s products and services, visit www.velocitycu.com.

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