How a Legacy Call Center Reduced Abandon Rate by 62%
Discover how Velocity's legacy call center used call-backs to reduce their abandonment rate by 62%.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
What’s Stopping Your Credit Union from Reaching New Members?
Learn the simple but devastating reason why your credit union is struggling to reach new members and how Linn Area Credit Union has taken...
How Credit Unions Can Win Gen-Z
Learn the real reason your credit union is struggling to connect with Gen-Z, and how to fix it.
Helping an Insurer Instantly Improve their CX
Fonolo to deliver a winning battle strategy for The General, who were struggling to handle incoming calls but adding more agents wasn't an option.
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How FSCU Improved their Customer Experience with Call-Backs
Find out how FSCU solved their frustrating hold times and boosted CSat with Fonolo call-backs.
Fonolo: A Company Overview
With Fonolo, your customers will never wait on hold again, regardless of when their problem arises.
The Contact Center Guide to Managing Spikes in Call Volume
What happens when call volume gets out of control? Do you have a strategy to ensure the experience doesn’t suffer? This guide will tackle...
How to Create a Post-Pandemic Strategy for Your Call Center
Guide your contact center to success in the post-pandemic world with this free strategy workbook.