The Secret Sauce for Increasing Customer Happiness
Learn the key ingredients for making customer happiness the forefront of every business interaction.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Reduce Abandon Rates in the Call Center
A high call abandonment rate is a sure sign of caller frustration. Luckily, reducing your abandon rates has been proven to lower costs, improve...
Are You Losing Customers to Hold Time?
Businesses lose customers every day through the simple act of putting them on hold. This is an entirely preventable source of dissatisfaction. Download our...
Get to Know Fonolo Voice Call-Backs
Rescue customers who are waiting on hold by offering them a call-back from the next available agent.
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Why You Shouldn’t Trust A Call-Back Algorithm
A poorly executed call-back strategy can put undue stress on your contact center, frustrating customers in the process.
Fonolo Call-Backs for Employee Support
Boost productivity and decrease stress by connecting your employees to your support center with just one click.
Why Call Center BPOs Need to Offer Call-Backs
Learn the major ways Business Process Outsourcing companies can benefit from offering call-backs.
How to Prepare Your Call Center for Black Friday and Cyber Monday
How can call centers improve customer interactions during the most important weekend of the year? We provide four ways you can get your call...