This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
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See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.
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Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
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Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.