Resource Type: Video

From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?

How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold Time

This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more! 

How This Child Care Services Provider Reduced Call Center Abandon Rates by 33%

See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.  

Creating $10M in New Loans with Voice Call-Backs and Web Call-Backs

Learn how 1st United Services Credit Union used a clever mix of Voice Call-Backs and Web Call-Backs to generate $10 million in new loans...

How a Credit Union Call Center Reduced Abandon Rates by 37%

Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.

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How Nutrisystem Reduced Staffing Costs and AR

Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.

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