How This Child Care Services Provider Reduced Call Center Abandon Rates by 33%
See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.
Resource Type: Video
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Creating $10M in New Loans with Visual IVR and Call-Backs
Learn how 1st United Services Credit Union used a clever mix of call-backs and visual IVR to generate $10 million in new loans in...
How a Credit Union Call Center Reduced Abandon Rates by 37%
Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
How Nutrisystem Reduced Staffing Costs and AR
Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.