How a Credit Union Call Center Beat Call-Spikes During COVID-19
Discover how Trax Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
Resource Type: Video
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How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold Time
This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
How This Child Care Services Provider Reduced Call Center Abandon Rates by 33%
See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.
Creating $10M in New Loans with Voice Call-Backs and Web Call-Backs
Learn how 1st United Services Credit Union used a clever mix of Voice Call-Backs and Web Call-Backs to generate $10 million in new loans...
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How a Credit Union Call Center Reduced Abandon Rates by 37%
Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
How Nutrisystem Reduced Staffing Costs and AR
Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.