ITEXPO East 2012 caught up with Shai Berger, Fonolo’s CEO, to discuss the breakthrough concept of cloud-based virtual queuing and “The End Of The Hold As We Know It“. Shai also announced radical pricing for advanced voice call-backs and virtual queuing, making it attainable for any sized contact center to implement.
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Contact Center Trends: Industry Predictions for 2022
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2022.