ITEXPO East 2012 caught up with Shai Berger, Fonolo’s CEO, to discuss the breakthrough concept of cloud-based virtual queuing and “The End Of The Hold As We Know It“. Shai also announced radical pricing for advanced voice call-backs and virtual queuing, making it attainable for any sized contact center to implement.
Trend Alert! Contact Center Industry Predictions for 2023
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.