Contemplating Outsourcing Your Call Center?

Contemplating Outsourcing Your Call CenterCustomer service is a costly undertaking and getting more expensive, which is why most businesses will consider routes such as outsourcing when aiming to save on expenses.

Should your contact center outsource part or all of their operations? This is a common debate and often poses much discussion around the executive table.

There are pros and cons to both sides of the equation – and the right answer can be different for every call center. To make an informed decision it’s important to investigate the true challenges of outsourcing.

Companies with the best outcomes will be those who invested the time to fully understand the task at hand. There’s no better way to accumulate this knowledge than by listening to the professional themselves. As luck would have it, we have a one-hour live conversation discussing this exact topic. Join us on Thursday, February 25th at 2:00 PM ET as we highlight the most important topics to consider before deciding if outsourcing is right for you.

Here’s a sneak peak at the slides

 


The True Challenges of Outsourcing Your Call Center [Live Discussion]

 

We talk about:What Are the True Challenges of Outsourcing Your Call Center

  • Offshoring vs. Onshoring
  • Regulatory Stipulations
  • Common Mistakes to Look Out For
  • Plus so Much More!

Who should watch:

  • Directors of Contact Centers
  • Directors of Customer Service
  • Directors of Web/Social Media
  • Directors of Customer Experience

Watch Now

 

 

The Panelists:

Neal Topf
Neal TopfCallzilla

President, Callzilla
Twitter: @NealTopf

 

Mike Elmalem
Mike ElmalemAffinity Global

Director of Business Development, Affinity Global
Twitter: @mikeelmalem

 

Eric Berg
Eric BergAll-Calls Call Centers

Vice President, All-Calls Call Centers
Twitter: @ericjberg2001

 

Shai Berger
Shai BergerFonolo

CEO, Fonolo
Twitter: @shaiberger