What Are the True Challenges of Outsourcing Your Call Center? [Live Discussion]

What Are the True Challenges of Outsourcing Your Call Center?As a call center director you’ve certainly asked the question, “Should we build a call center in-house or outsource customer service?”

Delivering outstanding customer service 100% of the time can be quite the challenge for today’s contact center. Advances in technology have led to higher consumer expectations, only adding to the already expensive task of running a call center.

This has motivated companies to find more efficient ways of reducing customer service costs without sacrificing quality. For many, the solution is to consider outsourcing all or a portion of their contact center. When done correctly, outsourcing can help streamline operations; however, if done incorrectly this arrangement can aggravate customers and negate any costs savings with lost business and destructive brand perception.

Not sure what the best move is for your business?

Join our enlightening panel discussion on Thursday, February 25th at 2:00 PM ET as we highlight the most important topics to consider before deciding if outsourcing is right for you.

You’ll have the opportunity to tap into the minds of experts in the space! Tweet your comments and questions to @Fonolo with hashtag #CALLCENTER, or comment on our live conversation streaming from Google+.

We talk about:

  • Offshoring vs. Onshoring
  • Regulatory StipulationsWatch Now
  • Common Mistakes to Look Out For
  • Plus so Much More!

Who should watch:

  • Directors of Contact Centers
  • Directors of Customer Service
  • Directors of Web/Social Media
  • Directors of Customer Experience

The Panelists:

Neal Topf
Neal TopfCallzilla

President, Callzilla
Twitter: @NealTopf

 

Mike Elmalem
Mike ElmalemAffinity Global

Director of Business Development, Affinity Global
Twitter: @mikeelmalem

 

Eric Berg
Eric BergAll-Calls Call Centers

Vice President, All-Calls Call Centers
Twitter: @ericjberg2001

 

Shai Berger
Shai BergerFonolo

CEO, Fonolo
Twitter: @shaiberger