[Video] Top 10 Call Center Tweeters to Follow

320 millionTop 10 Call Center Tweeters to Follow – That’s the latest tally of monthly users who are currently active on Twitter. It’s fair to say that the twitterverse is a mighty big place, with countless voices trying to get our attention. But some of those voices actually have a lot of valuable things to say! In this vlog, we’ve navigated the deep twitter waters to find out which contact center professionals are delivering informative content with every 140 character message they send.

Watch it now as we countdown Fonolo’s top 10 call center tweeters to follow for thought provoking content and up-to-date industry insights (You might even see your name on the list!).

 

 


[Whitepaper] Call Center Metrics: 4 Pitfalls You Need to Avoid

Call Center Metrics 4 Pitfalls You Need to AvoidThere are 4 call center metrics that are critical to track and get right. Download our free whitepaper to learn the common mistakes made when measuring or interpreting these popular metrics.

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  • Occupancy Rate
  • Average Handle Time
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  • Abandonment Rate
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