#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company is one of the...
Tag: twitter
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Happy Holidays: Fonolo Reads Mean Tweets [Video]
We did it! We made it to the last blog post of 2018. 135 blog posts....
Inspiring Customer Service Advice in Less than 280 Characters
As we transition into autumn, it's easy for us in customer service to lose the steam,...
Top 16 Contact Center Tweeters to Follow
From bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it holds in the daily...
Dear New Owners of Twitter: Don’t Screw Up This One Thing, Please
Right now, the only news story you’ll see about Twitter is speculation who will acquire the...
The Secret Behind Twitter’s Customer Service Superpower
The burning questions for the customer service industry today are which channels of communication are currently...
[Video] Top 10 Call Center Tweeters to Follow
320 million – That’s the latest tally of monthly users who are currently active on Twitter....