Do More Things with Visual IVR

Offer customized call-backs to customers on phone, web, and mobile.

Visual IVR | Interactive Voice Responce

Become the image of great customer experience.

Real-Time Insights

Get real-time updates on the status of your call-backs and ensure users are aware of their progress in the queue.

Responsive

Provide call-backs to your customers on any screen size including desktop, tablet, and mobile.

Fully Customizable

Offer call-backs that coincide with your business hours and allow users to schedule call-backs at other times.

Be Secure and Protected

Stay free of spam-bots with our ultra-secure technology and our CAPTCHA tool.

Multi-Lingual

Speak to your customers in any language across your business’ website.

Accessible to All

Offer ARIA-compliant call-backs by default, designed to be accessible for people with disabilities.

Offer Call-Backs at Any Stage of the Customer Journey

Offer a call-back via popup Illustration

Offer custom call-backs with on-screen pop-ups on your website.

Direct your customers to the right departments.

Customize call-backs to fit your company branding, including fonts and colors.

Stay free of spam-bots with our ultra secure CAPTCHA tool.

Offer a pop-up

Offer custom call-backs with on-screen pop-ups on your website.

Optimize your customer experience

Direct your customers to the right departments.

Be 'on brand'

Customize call-backs to fit your company branding, including fonts and colors.

Stay protected from spam

Stay free of spam-bots with our ultra secure CAPTCHA tool.

Optimize Your Website or Mobile App

Visual IVR on Desktop and Mobile App

Frequently Asked Questions

Cut Costs and Boost Business with Call-Backs

10 M revenue growth

$10Min revenue growth

happy-face-meter-icon

60%decrease in Abandon Rate

Hear What Our Clients Say

  • IndustryRetail
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryUtilities
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”

  • IndustryFinance
    Mark Edelman
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

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