Do More Things with Visual IVR

Offer customized call-backs to customers on phone, web, and mobile.

Visual IVR | Interactive Voice Responce

Become the image of great customer experience.

Real-Time Insights

Get real-time updates on the status of your call-backs and ensure users are aware of their progress in the queue.

Responsive

Provide call-backs to your customers on any screen size including desktop, tablet, and mobile.

Fully Customizable

Offer call-backs that coincide with your business hours and allow users to schedule call-backs at other times.

Be Secure and Protected

Stay free of spam-bots with our ultra-secure technology and our CAPTCHA tool.

Multi-Lingual

Speak to your customers in any language across your business’ website.

Accessible to All

Offer ARIA-compliant call-backs by default, designed to be accessible for people with disabilities.

Offer Call-Backs at Any Stage of the Customer Journey

Offer custom call-backs with on-screen pop-ups on your website.

Direct your customers to the right departments.

Customize call-backs to fit your company branding, including fonts and colors.

Stay free of spam-bots with our ultra secure CAPTCHA tool.

Offer a pop-up

Offer custom call-backs with on-screen pop-ups on your website.

Optimize your customer experience

Direct your customers to the right departments.

Be 'on brand'

Customize call-backs to fit your company branding, including fonts and colors.

Stay protected from spam

Stay free of spam-bots with our ultra secure CAPTCHA tool.

Optimize Your Website or Mobile App

Visual IVR on Desktop and Mobile App

Frequently Asked Questions

Cut Costs and Boost Business with Call-Backs

10 M revenue growth

$10Min revenue growth

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60%decrease in Abandon Rate

Hear what our clients say

  • IndustryHealth and Nutrition
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryHVAC Sales and Service
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “We value people’s time, which is why we feel a call-back service is a must-have.”

  • IndustryFinance
    A headshot of M. Edelman from Stanford Federal Credit Union
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

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