Online Roundtable: 4 Call Center Trends to Watch in 2015

4 Call Center Trends to Watch in 2015As we approach the end of 2014, attention rapidly turns to next year’s plans. The call center industry strives to stay ahead of new technologies to boost productivity and enhance the experience for callers. From gamification to the evolution in channel preferences, the overload of information is keeping call center executives on top of their game.

What can we expect in 2015?

Trends will always be a matter of opinion, but a number of powerful themes are visible for the year ahead. Companies that embrace emerging call center technologies and customer-centric processes in order to make them more effective will continue to enjoy a competitive edge.

Join industry experts on November 20th, 2014 at 2:00 PM ET as we discuss the top 4 call center trends you will see in 2015.

Tweet your comments and questions to @Fonolo with hashtag #CCTRTRENDS, or comment on our live conversation streaming on Google+.

Video On-Demand: 4 Call Center Trends to Watch in 2015

Gain the insights you need to make informed decisions for the year ahead!


We talk about:

  • Gamification
  • Mobile EngagementWatch Now
  • Omni-Channel Experience
  • Workforce Optimization
  • Plus so Much More!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

The Panelists:

Kristoffer Lentz

Kristoffer LentzSolavei

Director – Digital Marketing, Solavei




Chris Bright

Chris Bright
Customer Voodoo

CEO, Customer Voodoo

Twitter: @customervoodoo



Kevin Brown

Kevin BrownVoxPeritus

Managing Director, VoxPeritus

Twitter: @CustExperGuru



Shai Berger Shai BergerFonolo

President, Fonolo

Twitter: @shaiberger