As we approach the end of 2014, attention rapidly turns to next year’s plans. The call center industry strives to stay ahead of new technologies to boost productivity and enhance the experience for callers. From gamification to the evolution in channel preferences, the overload of information is keeping call center executives on top of their game.
What can we expect in 2015?
Trends will always be a matter of opinion, but a number of powerful themes are visible for the year ahead. Companies that embrace emerging call center technologies and customer-centric processes in order to make them more effective will continue to enjoy a competitive edge.
Join industry experts on November 20th, 2014 at 2:00 PM ET as we discuss the top 4 call center trends you will see in 2015.
Trend Alert! Contact Center Industry Predictions for 2023
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.