SIP Trunking vs VoIP: What’s the Difference?
SIP and VoIP are two acronyms often used by call center managers who sort of know...
Tag: omni-channel
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Top Contact Center Industry Trends for 2023
We’re serving up our annual deep dive into trends that will move the contact center industry...
Top Call Deflection Strategies for the Contact Center
Empower your customers to support themselves. These strategies using call deflection will ease the burden on...
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
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[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
4 Contact Center Reports to Start Off Your Year
It’s going to be a big year in the world of contact center and in customer...
How Can You Be an Omni-Channel Superstar?
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration is set to triple...
[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...