Did you know that over 60% of consumers feel that even one-minute of hold-time is too much? In an era where customer experience is vital to your success, how can you manage spikes in call volume (and the resulting increase in hold times) in order to maintain customer satisfaction? Simple – listen to your customers! 63% of consumers prefer a call-back over waiting on-hold. The plus side is this is a net positive for the contact center as well!
How can you build a business case for call-backs?
In this on-demand webinar you’ll learn how call-backs can deliver concrete ROI. You’ll hear from Shai Berger, CEO of Fonolo, who also published an in-depth eBook on this topic.
- Lowering Abandon Rate
- Decreasing Handle Time
- Reducing Telco Cost
- Smoothing out Call Volume Spikes
- Plus so Much More!
Who should watch:
- VPs & Directors of Customer Service
- VPs & Directors of Contact Centers
- VPs & Directors of Web/Social Media
- VPs & Directors of Customer Experience
Find out the Real ROI of Call-Backs
Learn how you can build a business case for call-backs using this ROI eBook.