CX4Now: CX and Contact Center Trends to Watch, According to These Influencers
We asked influencers and leaders within the CX and contact center spaces to weigh in on...
Tag: contact-center
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The Top Hold Time Offenders of 2022 Revealed (And Airlines Aren’t Doing So Hot)
Airlines have dominated our list of hold time offenders this year. Find out what the Twitterverse...
How Artificial Intelligence is Changing the Contact Center
Change seems to happen slowly and then all at once. The same holds when considering how...
3 Ways to Use Artificial Intelligence in Your Call Center
Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and...
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7 Step Action Plan for Call Center Development
Call center leaders have their work cut out for them. From training new recruits to briefing...
How to Buy Contact Center Software: A Guide
Call center managers know that choosing effective software is key to success. With the right tools...
A Guide to Improving Call Center Operations
New call center managers have a lot to wrap their minds around. Coming in fresh to...
What are the Objectives of Call Center Operations?
What’s motivating your contact center? Perhaps you have an established set of goals and objectives for...