Improving call center performance has always been an area of importance for credit unions. However, as the service industry grows with new technologies, it’s critical for professionals to see beyond the horizon. Aside from some of the traditional ways of boosting call center performance, what other methods can be employed?
In this one hour webinar you’ll learn how call-backs can improve contact center metrics and drive these results:
- Lowering abandonment rate
- Reaching a younger generation
- Dealing with spikes in call volume
You’ll hear from Shai Berger, CEO of Fonolo, and Mark Edelman, Vice President Digital Member Services at Stanford Federal Credit Union, who will talk about how he refined call center performance at 3 credit unions using call-back solutions.