Outside of traditional live agent conversations, there are many different channels customers can use to get their questions answered – this is a response to the demand from consumers to have instant gratification. Contact centers are not only challenged with meeting these high expectations; they also have to manage communication on these channels (based on their popularity) within their own line of business.
With so much talk about digital channels and how they are evolving, is it fair to say that the voice channel is no longer needed?
What Industry Insiders Are Saying About the Voice Channel
Industry insiders seem to have conflicting views about the future of the voice channel and the role it will play in the contact center. Interested in a clear-cut answer to this burning question?
Here’s your opportunity to tap into the minds of experts in this space! Listen to the live conversational debate on Thursday, July 28th at 2:00 PM ET to find out what the future holds for voice interactions.
Tweet your comments and questions to @Fonolo with hashtag #CCTR, or comment on our live conversation streaming from Google+.
We talk about:
- The Voice Channel Evolution
- Disruption from Other Channels
- The Effect on the Customer Experience
- Plus So More More!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web / Social Media
- VP’s & Directors of Customer Experience