[Webinar] How One Contact Center Succeeded in Lowering Abandon Rates

How One Contact Center Succeeded in Lowering Abandon RatesWhy is it that credit unions top the charts for customer satisfaction compared to other financial institutions? These member driven organizations have notably higher expectations than customers of banks do, and yet they consistently outrank them on client satisfaction scores. The explanation is simple – credit unions work overtime to woo disgruntled bank customers by delivering a personalized service experience. Simply put, the customer experience is at the top of their priority list!

The challenge is that in order to continue enjoying these positive outcomes, they’ll need to maintain and, if possible, improve their already extraordinary levels of customer satisfaction. One important metric that many credit unions are focusing on is high abandon rates in their call center (since this is a clear sign of member dissatisfaction). Luckily, there’s a secret sauce to improving this metric and creating the perfect customer experience recipe.

One Simple Secret for Lowering Abandon Rates

In this one-hour webinar you’ll learn how Ascend Federal Credit Union reduced abandon rates by 50% and seized the opportunity to improve member satisfaction using one simple solution.

We talk about:

  • How to Reduce Abandonment RatesWatch Now
  • Managing Spikes in Call Volume
  • Improving Member Satisfaction
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

Speakers:
Jamie JenkinsAscend FCU Logo
Jamie Jenkins

VP of Information Technology
Ascend Federal Credit Union

 

 

Shai Berger

Shai BergerFonolo Logo

Co-Founder and CEO
Fonolo

 

 

Moderator:
Amy Vigil
Amy VigilNational CU Call Center Conference Logo

Executive Director
National Credit Union Call Center Conference