Top 16 Contact Center Tweeters to Follow

Top 16 Contact Center Tweeters to FollowFrom bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing the latest best practices and trends in the call center space. With so many influencers to follow, how do you pick the ones that will add the most value to your Twitter stream? Fonolo is here to help. These 16 tweeters crank out quality content that are sure to provide insight into the contact center industry.

While we definitely didn’t have room to include all of our favourite folks and organizations, we figured this would be an optimal list to get you started. If you value the content from an individual or organization on Twitter, make a point to show appreciation by retweeting or “liking” their posts.

Congratulations to the 16 who were selected!



Contact Center Trends 2020


Call Center Trends 2020: A New Age for the Contact Center

Several trends are poised to make a significant impact on contact centers in 2020. This white paper explores key areas that are sure to shake up the industry.v

What’s Inside:

  • Preparing for the second text-revolution
  • Making your contact center omnichannel ready
  • Moving your call center to the cloud
  • AI trends for the coming year
  • Plus so much more